GENERAL TERMS AND CONDITIONS OF SALE BY CORRESPONDENCE OR BY ELECTRONIC COMMERCE VIA INTERNET
Dear customer, the following are the conditions that regulate the mail order or Internet sale of some of our products. We reserve the right to apply them and any new rules will be effective from the time they are published on our site and refer to sales made since that time. We therefore invite you to read them carefully every time you buy something from us.
1. OUR SALES CONDITIONS
a. Minimum order quantity of 100 packages.
b. The prices in the price list are VAT excluded and inclusive of shipping costs.
c. The products travel on pallets 80 x 120 or 100 x 120. The minimum quantities for each order are 100 packages, for a maximum of 230 pieces per pallet.
d. Deliveries to the customer's home are not carried out by the courier, which delivers only and exclusively to the fruit and vegetable market to which it belongs. The product being perishable food goods must travel in the shortest possible time, and only on vehicles suitable for transport (refrigerated or refrigerated vans or vehicles). Therefore we will not proceed to send goods with couriers not qualified or equipped to transport perishable foodstuff.
e. The goods travel insured with cover by the haulier.
f. It will be possible to change the quantities already ordered after telephone communication to the company number, or by fax before 10.00 on the day of departure, if minor, agreeing the availability and only after approval.
g. The customer has no right to withdraw from the contract as it is a supply of goods that are liable to deteriorate or expire rapidly; (see the following points 5 and 9).
h. The orders are intended subject to approval of the house.
i. The "Tina" Agricultural Company can modify its price lists at any time according to the variable market conditions.
j. All incidental costs are to be paid by the buyer.
k. For orders of goods paid in advance by Credit Card, Postepay recharge, or Bancomat, the customer is not entitled to reimbursement of the sums anticipated if the goods return to our warehouses for the following reasons: absence of the customer upon receipt of goods, refusal of the customer in collecting the goods for delay of the courier, for packages not complete or missing, or other reasons deriving from the sale and / or transport. Therefore, the customer, when the goods are sent to him, undertakes in all circumstances to collect and accept the goods ordered and, if necessary, only after delivery, exercise the right of reimbursement according to the terms and methods of law (see the following points 6 and 10).
the. The "Tina" Agricultural Company will not accept "returns" of goods except by express authorization. The relative costs of repacking and shipping of the return of the return are to be paid by the buyer. m. All goods sold are subject to invoicing, this will be provided after using the data provided at the time of registration on the website www.agricolatina.com of the "Tina" Agricultural Company.
2. ACCEPTANCE OF ORDERS
To place an order you must be of legal age. Orders sent to us will only be binding for us if we receive confirmation by e-mail that the entire order process has been completed on a regular basis, ie that payment has been authorized and products are available. Print our confirmation e-mail and keep it. If you do not receive it, please contact us. None of the information contained on our site can be considered as an offer but constitutes an invitation to offer.
By accepting a European directive, at the end of 1996, our country also approved a Law, 675/96, which protects the privacy of personal data and defines the rules to be followed for the collection and use of the same. The same Law was then repealed by Legislative Decree 30 June 2003 n. 196 which introduced the new Code regarding the protection of personal data. The D.L. 196/2003 establishes, in particular, that the subject concerned must be informed in advance about the use of data concerning him, and that the processing of personal data is only permitted with the express consent of the subject concerned, except in cases provided by the Law. We fully share the principles that inspired the drafting of this decree, in the belief that anyone has the right to full respect for their private sphere. On the other hand, jealous of the data of our Customer Friends, we have always followed precise and rigorous rules in their treatment, and we are pleased that much of our way of working has been codified in a law and extended to all. According to what established in particular by Article 13, therefore, we inform you that the personal data of our customers are kept in special lists to allow us to have them our products, price lists and the prints that we periodically publish. The data processing is done with the aid of automated and manual tools and with suitable methods to ensure maximum security and confidentiality. In any case, protection is assured even when technical channels are activated such as, for example, that of the bank for the secure connection related to payment by credit card. The provision of data is optional, but in the absence of the same, it will not be possible to process the order. It consists of all the operations envisaged by the Decree. We further confirm that such data are not disclosed to third parties or disseminated or transferred abroad and that the data controller is the same site. We are the first person, therefore, that we respond to the use of data and it is against us that you can exercise all the rights provided by the Legislative Decree, which allows you to ask us to confirm the existence of your data, their vision, update , integration or cancellation. Therefore Dear Customer, we inform you, pursuant to Article 13 of the D.L. 196/03 containing provisions for the protection of persons and other subjects regarding the processing of personal data, that the personal data you provide will be processed in full compliance with the above provisions and the confidentiality obligations that inspire the Company's activities. Agricultural "Tina". The processing of personal data means the collection, registration, organization, storage, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, cancellation and distribution or the combination of two or more of these operations. The data controller is the "Tina" Agricultural Company in the person of the legal representative ANTONIO ROMANO. The data you provide will be processed and processed exclusively for institutional purposes, connected or instrumental to the activity of our company. The data will be processed using instruments that guarantee security and confidentiality and can also be performed using manual or automated tools to store, manage and transmit the data. The data will be stored at the premises of the Azienda Agricola "Tina" via N. Sauro, 12 - 84091 - BATTIPAGLIA (SA) and may be communicated to the Committee of Guarantors. We also inform you that any interested party may exercise the rights referred to in art.13 of the DL 196/03. In particular, you can ask for the cancellation or modification of your personal data to the "Tina" Agricultural Company by sending a written request to: "Tina" Agricultural Company Casella Postale 123 - 84091 BATTIPAGLIA (SA).
4. SECURE PAYMENTS
The payment system guaranteed by Banca Sella consists in the secure online payment by credit card (Visa, MasterCard and American Express circuits) of the products ordered on the Internet. All transmitted data are encrypted and transmitted directly to Banca Sella. No one, not even the "Tina" Agricultural Company, is able to know the details of the credit card of the person making the purchases. Only by express request of the customer will we accept the communication of your credit card details.
5. WARRANTY AND AFTER-SALES ASSISTANCE
We guarantee that our strawberries are produced according to the rules of food hygiene legislation ("hygiene package"), in order to implement a comprehensive and integrated policy applicable to all food products, from the farm to the point of sale to the consumer. The "Tina" Agricultural Company applies, as required by law, the principles of the HACCP system (hazard analysis and critical control points) introduced by the Codex Alimentarius (collection of international food standards elaborated in the framework of the work of the United Nations Organization for food and agriculture). The "Tina" Agricultural Company, both civil and criminal, will not be responsible for the use of its products made by anyone other than the expiry date indicated on the label, or for delays in deliveries of perishable goods, or for the type of vehicles of transport used to guarantee the maintenance and temperature of the product to its destination. However, should you find a defect in the products or in the package, you must inform us as soon as possible, and in any case within 1 (one) days of receiving it manually, using the following procedure: at the time of receiving the goods manually the customer must sign the courier's note writing "I Accept With Verification Reserve" and send a "letter of complaint to the Azienda Agricola" Tina "by fax or by e-mail, stating the reasons.
6. OUR SPECIAL WARRANTY
The "Tina" Agricultural Company undertakes to always deliver the best product in the best conditions, anywhere and on time. If the product does not meet its expectations (You open and taste quietly) or if it arrives damaged, it must only inform us, in the way it deems most appropriate. We will "at our discretion" send you the damaged or unsatisfactory products as quickly as possible, or reimburse the full amount paid.
We assume no responsibility for any errors or omissions contained in this site and we reserve the right to make changes to it. We exclude any warranty for the information provided on this site and we do not assume any liability for damages resulting from the use of the information on the site.
8. APPLICABLE LAW
All contracts concluded with us are understood to have been finalized in Italy and are subject to Italian law, and for any dispute (including those relating to credit instruments) the Court of Salerno is deemed competent, except for the right of the Farm " Tina "to sue the buyer's hole.
9. RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to the supply of goods that are liable to deteriorate or expire rapidly "(see Article 5 paragraph 3 letter C) of Legislative Decree No. 22 May 1999 No. 185).